Tuesday, July 2, 2013

Hit and Run - This is where you really need a property manager like CityScape Real Estate, LLC

On Sunday, June 30th, we had a hit and run on one of the properties that we manage.  This property is in Denver, near 6th and Sheridan.

I arrived on the scene about 10PM to find a sea of firemen and policemen.  The entire corner of the cinderblock garage had collapsed and the building was in danger of falling down.  The firemen worked to shore up the wall so no further damage would happen.

The owner was notified Sunday evening that damage had occured and that an insurance claim would need to be done.

I arranged for a company to come and board up the garage so the tenant's belongings would be secure and so no one would go inside the garage.

On Monday morning, I emailed photos to the owner and requested they file an insurance claim.

Now, here's where we are different than most property management companies.  We don't charge a trip charge.  So, the trip on Sunday night at 10PM was not charged.  Repeat trips on Monday and Tuesday were not charged.  In fact, we don't charge a trip charge, no matter how many trips to the property are needed.

There will be many more trips to the property.  We still have to meet the insurance adjuster, contractor, building inspectors.  Then follow up trips when the work is done to once again meet the adjuster, the contractor, and the building inspector.

The owners are presently out of state on a long term work assignment.  We manage the property for the owner, so dealing with this hit and run incident is not big deal.

Next time you are going to rent out your rental property, call us at 303-288-2400.  You'll be surprised at all the services we provide for just a small percentage of the monthly rent.  We deal with tenant problems, with maintenance, with payments from the tenant and payments to the owners, and problems that arise with the property, like this hit and run incident.    

Ron Herdt
Broker/Owner